Guest Relations (855) 500-1066

G6 IT Helpdesk: (469) 737-3366
Connect@6: (855) 500-1066

Contact Us


Your one-stop phone number to support your relationship with G6 Hospitality. Save the following phone number to your contacts and we look forward to serving you:

Phone Number: (855) 500 –1066

When you contact us, you can expect a prompt and assistance with the following options:

1.) Billing

2.) E-Commerce / OTA’s

3.) Procurement

4.) All Other Inquiries

Hours of Operation

•Monday: 7am –12pm Eastern Standard Time

•Tuesday –Saturday: 7am –10pm Eastern Standard Time

•Sunday: Closed with after-hours voicemail available


If you need to escalate a security, law enforcement or media issue/inquiry; complete an incident report, please utilize the following phone number or click the link below to navigate to the G6 Hotline portal (this portal is not for guest use):

Department For Help With Name Email
Brand Performance GM Training  Elizabeth Ruiz
  CCPA General Questions
  Brand Quality General Questions
  PIPs General Questions
  Design & Construction General Questions
Opening Opening Team General Questions
Military Hiring Reporting John Bradley
Marketing Marketing Graphics
Purchasing Marketplace General Questions & Password Resets
Accounting   Cyndi Ertel Williams
Accounting   Laura Valadez-Pruitt
Accounting   Beverly Taylor-Smith
Accounting   Beth Haughton


G6 HelpDesk Support

For all technical issues, including software and hardware,

contact the G6 HelpDesk at 469-737-3366

  • For all HotelKey related issues choose option 1
  • For all other issues choose option 2
  • For suggestions or recommendations to enhance HotelKey's capabilities, email
  • For user set-up or user change requests, use the HotelKey User Set-up or Change Request Form